XForms support: how can we help?

Yes. XForms Mobile has a 14-day free trial — start it here. XForms Cx has a 30-day free trial, which is enough time to set up a project and test it out. XDocs is still in development — join the waitlist and we’ll let you know when it’s ready.

No. XForms Mobile uses consumption-based pricing in three sizes (small, medium and large), each with unlimited users. XForms Cx charges per active commissioning project per month, with unlimited users — dormant, completed or inactive projects aren’t counted.

You can build templates yourself for free with the Form Template Designer, and we’ll teach you over Zoom. If you’d rather we build your first batch: for XForms Cx the standard fee is $300 per template (input plus PDF and HTML output), with volume discounts; for XForms Mobile there’s usually a fee, and sometimes we build a few for free. XForms Cx also comes with 32 pre-built commissioning templates you can customise.

From the iOS App Store or Google Play. Links are on the XForms Mobile app and XForms Cx app pages. Both apps run on phones and on iPad or Android tablets.

Yes. While you have a connection, open the slide-out menu and tap Sync Offline Data. Once it finishes, you can work in airplane mode as usual. When you’re back in coverage, tap the sync icon to push your changes to the server.

Yes. The XForms Mobile web app is at app.xformsweb.com and works in any modern browser (Chrome, Safari, Firefox or Edge), just like the native app — camera included. The XForms Cx web app is at cxapp.xformsweb.com.

Only admin users can add users. In XForms Mobile, go to Admin > Users and click +Add.

Yes — both dashboards have an Export to Excel button. In XForms Mobile, open the Forms screen, choose a form type and date range, then export; or use the ⋮ menu > Export Form Data for everything, including geolocation and timestamps.

Yes. You can set up a login for your client, with role and permission controls.

Data is encrypted at rest and in transit, with a firewall layer between the apps and the APIs. Full backups run daily, with snapshots every 15 minutes, on the Microsoft Azure cloud.

Yes. XForms uses an open two-way REST API, and tools like Zapier or Make work too. See XForms Mobile APIs and XForms Cx integrations.

Each form template has a weight, which is multiplied by each form’s completion status. You can also import equipment checklists from CSV files.

Accounts with Field User permissions only see their own submissions — ask your admin for Manager permissions. Also check that the date filter on the home or forms screen covers more than just today.

This usually means your device is low on memory. Close the other apps running in the background and try again.

With a weak signal, switch to offline mode: the app works locally and fast, and you can sync once you’re back in good coverage.

Open the slide-out menu, tap the XForms logo at the bottom, then tap Export log at the top right and send it to us.