WHY XFORMS CX
Why choose XForms Cx for your commissioning projects?
Automatic % complete calculations, a relentless focus on simple, and real humans who help you succeed.
1. AUTOMATIC % COMPLETE
Automatic % complete calculations
As your field techs do their work and submit their commissioning forms, the system auto-calculates % complete, from high level all the way down to the nitty-gritty details.
Yes, it’s fully automated. Once you assign form templates to device types and give each a weight, the system takes over and fully automates these calculations. And you also get partial credit, for devices that are not yet fully commissioned but which have been started. Try that using Excel or even some of the other Cx software systems out there.
2. WE FOCUS ON SIMPLE
We focus on simple (the opposite of most systems)
No one in the field wants to deal with complexity. There’s simply no free time when you are out there in the field. And things need to be intuitive and just work, without any fiddling around.
It’s funny how oftentimes different software systems are compared to each other by how many features each has. That’s just not a very good way to look at whether or not a particular system will work for your organization. A better approach is to compare the complexity of each. How complicated is it to set up your commissioning project? Does it take weeks and months? Or just days? How many buttons does a field tech have to tap to find the device they need to work on in the mobile app? How difficult is it to navigate in a form and submit it? Can you enter table grid data in rows, or do you have to scroll forever to enter your data?
A great analogy is the comparison of remotes for a regular TV vs an Apple TV. Which is more complex? And which is more powerful?
Hint: The one with fewer buttons is also the more powerful one.
Simple always beats complex, every day of the week.
3. YOU ARE NOT ALONE
You are not a ticket
You are not a ticket in a support system. We have real, accessible, native English-speaking helpful humans here to ensure your Cx solution succeeds.
Of course we have simple-to-use self-service form template designer tools. And yes, they are relatively simple to use and master.
But fear not…you don’t have to use our self-service tools if you don’t want to and can just get us to do all of this stuff for you without having to submit some formal request over an impersonal ticketing system.
And remember…you are not a ticket. You are a human being, like us. We don’t treat humans like tickets around here. We treat them like we’d like to be treated, as humans trying to resolve some pain point. You can call, email, text, or fill out a form. And you will get our full attention, but won’t get a ticket.
Our goal is to make your commissioning project digital data collection a success, because if it doesn’t succeed for you, then we don’t succeed either. Not only that, but a failure of your field crews to adopt your mobile forms program in a significant way may set you back a few years, increasing cynicism among the ranks the next time you try another digital transformation.
All of this basically means that we will help you every step of the way, from coaching of best practices concepts for increasing field user adoption rates, to initial form template design, app setup and configuration, training, testing, and monitoring deployment and form submissions. Try getting that kind of support from some of the big guys out there without having to execute a multi-year contract in advance, on a project that may or may not work well for your particulars.
Self-service + full service
- Self-service Designer (available 24/7/365)
- Real humans who can do this for you
- No “tickets” or ticketing queues
- Call, email, text, or submit a form to request assistance
- No outsourced call centers…talk to the actual developers who know a thing or two about this stuff
Want to give it a closer look?
Book a 20-min exploratory discussion, where we listen to your unique needs and pain points, and—if appropriate—demonstrate XForms Cx to you in a live setting.